McCourt's Music (Waterford)

Reviews about McCourt's Music (Waterford)

• Mallory Wright

  May, 13 2018
  ★ ☆ ☆ ☆ ☆
  Please be very careful when dealing with this company! They use very unprofessional and unethical business practices to prevent you from owning an instrument that you make payments on. We rented a violin from them and made payments on time for over three years. We set up automatic payments but when the credit card they had on a file expired and they made no attempt to contact us for 6 months to let us know that payments were not taken out of our account. I must assume this was due to the fact that we only owed $120 of the $1200 we made in rent to own payments because despite seeing that the problem was an expired card they had on file they waited until after the instrument would have been paid off to send it to collections. The bill collector informed us that despite only owing $120, we would be required to pay $360 for in back “rent” and needed to return the instrument. I returned the debt collectors call immediately and asked why I had not been contacted before it was sent to collections and was told that they had left messages on my fax number which is obviously not possible. I called and spoke to the manger of McCourt’s named Lisa who stated that she had “attempted” to contact us and insisted she left messages with the fax machine. She clearly had our actual contact number as she is the one who provided my cell phone number to the collection agency. When I called her out on the messages as it is impossible to leave a message on a fax machine, she told us that we could either return the instrument for $0 in back rent or pay $120 to own the instrument. I told her I would discuss it with my husband and let her know.Three days later the debt collector called again and I told him I worked it out with McCourt’s and he stated that she is not allowed to do that and he would call her. The next day my husband went to return the instrument and was told it was “too late” because Lisa only gave us three days to which was a lie. I called her and she lied and said it was in her “notes” but so was the “messages” she claimed to have left on the fax line. My step sister was present during my call and also said she never gave a time frame. I was there within the week after speaking to Lisa which is not an unreasonable amount of time. They simply wanted to keep the instrument after it was almost completely payed off. Shame on them!

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